Contact Us
Questions, problems, or a refund request — here's how to reach us.
General queries
Whether you're a student trying to find the right tutor, a tutor applying to join the platform, or you've just run into something that doesn't look right — email us at theofferbox.co.uk@gmail.com and we'll get back to you. We usually reply within a day or two.
Refunds and cancellations
For a session that's already confirmed, the fastest way to cancel is the Cancel session button on your Upcoming Sessions page — it's available to students up until an hour before the session, and to tutors right up until it starts. Because payment is only ever authorised (not actually taken) until after a session has happened, cancelling this way releases the hold on your card straight away — there's nothing to wait on and nothing to chase.
If something's fallen outside that — a session that didn't go ahead as planned, a payment issue, or anything else you think warrants a refund — email theofferbox.co.uk@gmail.com with your booking details (the tutor's name and the session date/time are enough) and we'll look into it.
Reporting a problem with a tutor or student
If you've had a poor experience with someone on the platform — a no-show, inappropriate conduct, or anything that made you feel unsafe — please tell us. Email theofferbox.co.uk@gmail.com and we'll follow it up directly.