Terms and Conditions

These Terms of Service are between The OfferBox (the "Company") and any person who books, pays for, or arranges tutoring or admissions-support services through the Company's platform, whether booking for themselves or on behalf of a student they are responsible for (the "Client").

These Terms apply to every Client and are not re-issued individually. They are accepted electronically when you create an account, tick to accept these Terms, or make a booking through our platform — whichever happens first.

1. What We Do

1.1 Our role. The Company operates a platform that introduces self-employed, independently engaged tutors to Clients for the purpose of private tutoring, mock examinations, and university admissions support.

1.2 Tutors are not our employees. Tutors are independent contractors engaged by the Company, not employees or agents of the Company. While we vet and reference-check all Tutors before they are introduced to Clients, the Company does not guarantee any particular academic outcome, grade, or exam result.

1.3 Our commission. The price you pay includes a fee retained by the Company for sourcing, vetting, and managing the Tutor relationship, and for providing the booking platform and ongoing support. This is reflected in the price shown at the time of booking — there is no separate or hidden charge.

2. Bookings and Payment

2.1 Making a booking. Bookings are confirmed once payment details have been received and the Company or Tutor has confirmed the Session in writing (including by email or platform notification). Payments are then withdrawn after the session has been confirmed to be completed.

2.2 Prices. Prices are as shown on the platform or as otherwise agreed in writing at the time of booking, and are inclusive of the Company's fee unless stated otherwise.

2.3 Payment terms. Payments are automatically deducted from the Client's account after the lesson has been confirmed to take place. The Company may suspend future Sessions if payment is not received on time.

2.4 Package bookings. Where Sessions are purchased as a package or block, unused Sessions are valid for any time from the date of purchase unless otherwise agreed, and are non-transferable to another family without the Company's consent.

3. Cancellations, Rescheduling and Refunds

3.1 Cancellation by the Client. You may cancel or reschedule a Session by giving at least 24 hours' notice via the Company (not directly to the Tutor) at no charge.

3.2 Cancellation by the Company or Tutor. If a Session is cancelled by the Company or the Tutor (for example due to Tutor illness), we will offer a replacement Tutor, a rescheduled Session, or a full refund for that Session, at your choice.

3.3 Refunds. Refunds for unused package Sessions will be calculated at the standard (non-discounted) per-Session rate for Sessions already delivered, with the remaining balance refunded. This does not affect your other statutory rights as a consumer.

4. Your Responsibilities as a Client

4.1 Accurate information. You will provide accurate information about the Student's needs, current attainment, and any additional learning or access requirements, so that we and the Tutor can support the Student appropriately.

4.2 Respectful conduct. You and the Student will treat the Tutor with respect. The Company reserves the right to suspend or terminate Services, without refund for Sessions already delivered, in cases of abusive, threatening, or inappropriate behaviour towards a Tutor.

4.3 Attendance. If the Student is not available for a confirmed Session and this is not cancelled in line with clause 3.1, the Session fee remains payable.

5. Safeguarding

5.1 Our commitment. All Tutors introduced to Clients are required to follow the Company's Safeguarding Policy, a summary of which is available on request.

5.2 Raising a concern. If you have any safeguarding concern about a Tutor or a Session, you should contact the Company's Designated Safeguarding Lead immediately at mandanpiyush1804@gmail.com or 07596983043. Concerns will be treated seriously, investigated promptly, and escalated to the relevant authorities where appropriate.

5.3 Direct contact. Tutors are instructed not to contact Students under 18 via personal social media or unsupervised channels. If a Tutor attempts to do so, please report this to us immediately.

6. Complaints

6.1 How to complain. If you are unhappy with a Tutor or the Services, please contact us at theofferbox@gmail.com with details of the issue. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

6.2 Changing Tutor. If a Tutor is not a good fit for the Student, you may request a replacement Tutor at any time at no additional cost beyond the standard Session rate.

7. Data Protection

7.1 How we use your data. The Company processes personal data (including data about Students) in accordance with UK GDPR and the Data Protection Act 2018, and as set out in our Privacy Policy.

7.2 Sharing with Tutors. We share the minimum information necessary with a Tutor to enable them to deliver Sessions effectively (e.g. subject needs, exam board, relevant learning considerations). Tutors are contractually required to keep this information confidential and to delete it on request or when it is no longer needed.

8. Liability

8.1 No guarantee of results. While we take care in matching Clients with suitably qualified and vetted Tutors, the Company does not guarantee specific grades, exam results, or admissions outcomes.

8.2 Limitation. Except in respect of death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law, the Company's total liability to you in connection with the Services shall not exceed the total fees paid by you in the 12 months preceding the claim.

8.3 Tutor conduct. The Company will investigate and take appropriate action in response to any report of Tutor misconduct, but (save in respect of our own negligence in vetting or supervision) the Company is not liable for the independent acts of a Tutor acting outside the scope of the Services.

9. Booking Only Through the Company

This clause protects the vetting, safeguarding checks, and support that sit behind every booking, and keeps pricing consistent and fair across all Clients.

9.1 No private arrangements. Clients agree not to engage, directly or indirectly, any Tutor introduced by the Company for private tutoring or related services outside the Company's platform, for the duration of the Client's use of the Services and for 12 months afterwards, without the Company's written consent.

9.2 Why this matters. This is not intended to restrict your choice of tutor in general — only to ensure that a specific Tutor introduced to you by the Company continues to be engaged through a route that keeps safeguarding obligations current and enforceable. A Tutor working privately, outside the Company's oversight, is not bound by the same ongoing checks.

10. Ending These Terms

10.1 Ending by you. You may stop using the Services at any time by notifying us. Fees for Sessions already delivered, and any applicable cancellation charges under clause 3, remain payable.

10.2 Ending by us. We may suspend or end your access to the Services, with notice where reasonably possible, if you breach these Terms, act inappropriately towards a Tutor or the Company, or fail to make payment.

11. General

11.1 Changes to these Terms. We may update these Terms from time to time. We will notify you of material changes, and continued use of the Services after that notice constitutes acceptance.

11.2 Entire agreement. These Terms, together with our Privacy Policy and any specific booking confirmation, form the entire agreement between you and the Company in relation to the Services.

11.3 Governing law. These Terms are governed by the law of England & Wales, and the courts of England & Wales shall have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you in your country of residence.